Privacy Policy

1. Who we are

Tenfic is a digital services business operating through tenfic.com. We provide services such as web development, SEO and search visibility, content marketing, ecommerce work, AI and workflow automation, maintenance, consulting, and related digital services.

For questions about this policy or our handling of personal information, contact us at mytenfic@gmail.com.

2. Information we collect

Information you provide

We may collect information you choose to provide when you contact us, submit a form, request a proposal, start a project, subscribe to communications, send files, or otherwise communicate with Tenfic.

• Name, email address, phone number, company name, and other contact details.
• Project details, goals, budget information, timelines, technical requirements, and messages you send us.
• Files, content, brand assets, account information, or access details you voluntarily provide for a project.
• Billing, transaction, invoice, and business records related to paid services. Payment card details may be handled directly by a payment provider rather than stored by Tenfic.
• Feedback, support requests, survey responses, or other information you provide during a business relationship.

Information collected automatically

When you visit the website, our hosting, security, analytics, or other service providers may automatically collect technical and usage information such as IP address, browser type, device information, operating system, referring page, pages viewed, approximate location derived from IP, timestamps, and cookie or similar identifiers.

3. How we use information

We use personal information only for relevant business and website purposes, including to:

• Respond to enquiries and communicate about requested services.
• Prepare proposals, estimates, scopes, invoices, and project documentation.
• Provide, manage, support, maintain, and improve services.
• Operate, secure, troubleshoot, and improve the website and related systems.
• Understand website usage and measure the effectiveness of content or marketing where analytics are enabled.
• Maintain business records, prevent fraud or abuse, and protect our rights, users, clients, and systems.
• Comply with legal, tax, accounting, regulatory, or contractual obligations.
• Send marketing or informational communications where permitted. You can opt out of marketing messages at any time.

4. Legal bases where applicable

Where data protection law requires a legal basis for processing, our basis will depend on the context. It may include your consent, steps requested before entering a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and protecting the business, communicating with clients, improving services, and preventing misuse.

When we rely on legitimate interests, we consider whether those interests are appropriate and balanced against the rights and expectations of the people whose information is involved.

5. Cookies and similar technologies

The website may use cookies, local storage, pixels, logs, and similar technologies for essential functionality, security, preferences, analytics, performance measurement, or other features that are enabled on the site. Some technologies may be placed by third-party services used by Tenfic.

You can usually control or delete cookies through your browser settings. Where a consent or preference tool is available, you can use it to manage non-essential cookies. Blocking some cookies may affect website features.

6. How we share information

We may share personal information only when reasonably necessary for the purposes described in this policy, including with:

• Hosting, infrastructure, security, backup, email, form, analytics, communication, cloud storage, accounting, payment, and project-management providers.
• Independent contractors or specialist collaborators who need information to perform approved project work and are expected to handle it appropriately.
• Professional advisers such as accountants, legal advisers, insurers, or auditors where necessary.
• Government, regulatory, law-enforcement, court, or other authorized parties when disclosure is legally required or reasonably necessary to protect rights, safety, or security.
• A buyer, investor, successor, or adviser involved in a merger, acquisition, financing, reorganization, or transfer of some or all of the business, subject to appropriate confidentiality where practical.

We do not disclose personal information simply because a third party asks for it. Any disclosure should have a legitimate business, contractual, security, or legal reason.

7. Client data and service delivery

Some projects require Tenfic to access or process data that a client controls, such as website content, customer records, analytics, form submissions, CRM data, or account information. In those situations, the client remains responsible for determining whether it has the right to provide or instruct us to process that data, unless applicable law assigns responsibility differently.

We use client-controlled data only as reasonably necessary to perform the agreed service, follow documented instructions, maintain security, troubleshoot issues, meet legal obligations, or protect the service. A separate data processing agreement may apply when required.

8. International data transfers

Tenfic and the service providers we use may process information in countries other than the country where you live. When data protection law requires safeguards for an international transfer, we will use an appropriate legal mechanism or work with providers that offer suitable transfer protections.

9. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain project and business records, resolve disputes, enforce agreements, meet tax or accounting requirements, protect systems, and comply with law.

Retention periods vary by the type of information and the reason it is held. When information is no longer needed, we may delete it, anonymize it, or securely archive it where deletion is not immediately practical.

10. Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure. Measures may include access controls, secure hosting, updates, backups, encryption where appropriate, and limiting access to people who need information for legitimate work.

No website, transmission method, or storage system can be guaranteed to be completely secure. If you believe information connected to Tenfic has been exposed or misused, contact us promptly.

11. Your privacy rights and choices

Depending on where you live and the law that applies, you may have rights relating to your personal information. These can include the right to request access, correction, deletion, restriction, portability, or information about how your data is used, as well as the right to object to certain processing or withdraw consent where consent is the legal basis.

You may also have the right to complain to a data protection or privacy authority. We may need to verify your identity before completing a request, and some rights may be limited where an exception applies, such as a legal requirement to retain records or the need to protect another person’s rights.

To make a privacy request, email mytenfic@gmail.com. To stop marketing emails, use the unsubscribe method in the message where available or contact us directly.

12. Third-party links

Our website may link to third-party websites, platforms, tools, or social networks. Their privacy practices are controlled by them, not by Tenfic. Review the relevant privacy notice before providing personal information to an external service.

13. Children’s privacy

Tenfic’s website and services are intended for businesses and people seeking professional digital services. We do not knowingly seek personal information from children. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.

14. Changes to this policy

We may update this Privacy Policy when our services, technology, providers, business practices, or legal obligations change. The current version will be posted on this page and the last-updated date will be revised when appropriate.