Terms and Conditions

1. Acceptance of these Terms

By accessing or using tenfic.com, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website. If you engage Tenfic for services, your project may also be governed by a separate written agreement.

2. About Tenfic

Tenfic provides digital services such as web design and development, SEO and search visibility, content marketing, ecommerce work, AI and workflow automation, maintenance, consulting, and related implementation services. The exact services, deliverables, pricing, and responsibilities for a project are defined in the applicable written scope.

3. Use of the website

You may use this website for lawful purposes and to learn about Tenfic, read our content, contact us, or request services. You must not use the website in a way that interferes with its operation, attempts unauthorized access, introduces malicious code, violates another person’s rights, or breaks applicable law.

Unless otherwise stated, the website content, design, branding, copy, graphics, and other materials published by Tenfic are owned by or licensed to Tenfic. You may view and share links to public pages, but you may not copy, republish, sell, scrape for commercial reuse, or create derivative commercial materials from our content without permission.

4. Services and project agreements

Website descriptions are general information, not a binding offer to perform a particular service. A project begins only when both parties agree to the relevant scope, commercial terms, and any required initial payment or authorization.

Project-specific terms may be recorded in a proposal, statement of work, order form, email approval, invoice, subscription plan, or other written agreement. Those terms may cover deliverables, milestones, review rounds, access requirements, ownership, maintenance, support, or other project details.

5. Scope, changes, and approvals

We will perform the work described in the agreed scope. Requests outside that scope may require a revised estimate, additional fee, or updated timeline. We will not treat a material scope change as approved until the change is confirmed in writing.

You are responsible for reviewing deliverables and providing approvals, feedback, or change requests within the timeframes agreed for the project. Approval may include written confirmation, publication authorization, acceptance of a milestone, or other clear sign-off.

6. Client responsibilities

To complete work efficiently, you agree to provide accurate information, timely feedback, required access, and any content, assets, licenses, credentials, approvals, or instructions needed for the project. You are responsible for confirming that materials you provide can lawfully be used for the intended purpose.

You should keep secure backups of important systems and data unless backup responsibility is expressly included in the project scope. Do not send passwords or sensitive credentials through insecure channels when a safer access method is available.

7. Fees, invoices, and taxes

Fees, deposits, payment schedules, currencies, billing methods, and due dates are stated in the applicable proposal, invoice, subscription, or other written agreement. You are responsible for applicable taxes, duties, bank charges, or payment processing costs when the agreed commercial terms allocate them to you.

If an invoice becomes overdue, Tenfic may pause work, support, access to deliverables, or scheduled releases until the account is brought up to date, subject to any different terms in the project agreement and applicable law.

8. Timelines and delays

Project dates are based on the information and dependencies known when the schedule is agreed. Timelines may change if scope changes, approvals are delayed, required access is unavailable, third-party services fail, or other dependencies outside Tenfic’s reasonable control affect delivery.

When a delay occurs, both parties should work in good faith to revise priorities and dates. Unless a written agreement states otherwise, an estimated launch or delivery date is a planning target rather than a guarantee.

9. Intellectual property

Ownership of project deliverables is governed by the applicable project agreement. Where a project states that final custom deliverables transfer to the client after full payment, that transfer applies only to the deliverables identified in that agreement.

Tenfic retains ownership of pre-existing materials, methods, know-how, templates, reusable components, internal tools, frameworks, processes, and other materials that were not created exclusively for the client, unless the parties expressly agree otherwise in writing. Third-party software, themes, plugins, fonts, images, libraries, stock assets, and services remain subject to their own licenses.

10. Third-party tools and services

Projects may depend on third-party platforms, hosting providers, plugins, APIs, payment services, advertising platforms, analytics products, AI services, marketplaces, or other external tools. Their availability, pricing, policies, features, security, and terms are controlled by the relevant provider and may change without Tenfic’s control.

Unless expressly included in the project scope, you are responsible for maintaining third-party accounts, licenses, subscriptions, usage charges, and compliance with the provider’s terms.

11. Confidentiality

Each party should use reasonable care to protect non-public business, technical, financial, customer, credential, or project information received from the other party and should use it only for the relevant business relationship. Confidentiality obligations in a separate nondisclosure agreement or project agreement take priority if they are more specific.

12. Warranties and disclaimers

Tenfic aims to provide services with reasonable care and professional skill. However, digital work depends on many factors outside a service provider’s control. Unless expressly stated in writing, we do not guarantee a particular search ranking, traffic level, revenue result, conversion rate, platform approval, uninterrupted third-party service, or specific business outcome.

The website and free informational content are provided on an as-available basis. To the maximum extent permitted by law, Tenfic disclaims warranties that cannot reasonably apply to general informational website content. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

13. Limitation of liability

To the maximum extent permitted by applicable law, Tenfic will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including lost profits, lost revenue, lost opportunities, or business interruption, arising from the website or services.

If a signed proposal, statement of work, or other project agreement contains a specific liability cap, that cap controls for the project. Where no specific cap is stated, Tenfic’s aggregate liability arising from a particular paid service will not exceed the fees actually paid to Tenfic for that service during the six months immediately before the event giving rise to the claim, except where applicable law does not allow that limitation.

14. Suspension and termination

Either party may end an engagement according to the termination terms in the applicable project agreement. Tenfic may suspend or stop work where required payments remain overdue, required cooperation is not provided, continuing the work would be unlawful or unsafe, or the engagement involves abusive, fraudulent, or prohibited activity.

On termination, amounts already earned or due remain payable. The parties should cooperate on reasonable handoff of completed paid work, subject to the project agreement, outstanding balances, third-party restrictions, and applicable law.

15. Governing terms and disputes

If a proposal, statement of work, or other written agreement specifies governing law, jurisdiction, arbitration, mediation, or another dispute process, those provisions control for that engagement. If no governing law or forum is stated, the applicable law and competent forum will be determined under the legal rules that apply to the parties and the dispute.

Before starting formal proceedings, the parties should first try to resolve a dispute through good-faith written communication where practical.

16. Changes to these Terms

We may update these Terms when our website, services, business practices, or legal requirements change. The current version will be posted on this page with an updated date. Changes do not retroactively replace signed project terms unless the parties agree in writing.